CAREERS

PLUMBING & HVAC SERVICE TECHNICIAN

Currently seeking full time, experienced plumbing & HVAC technician for service and installation.

 

- Perform service calls to both residential and commercial customers.

- Complete all required paperwork in a timely and accurate manner.

- Maintain equipment and inventory.

- Perform miscellaneous job-related duties as required.

- Attend company meetings and/or vendor training as required.

- Exhibit professional conduct at all times, whether on the job site or driving company vehicles.

- Participate in an on-call rotation schedule.

 

We offer paid time off, insurance and retirement plans.

 

Fill out our job application form here to get the ball rolling or email us your resume at contactus@bodekinc.com

 

 

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Currently seeking full time, experienced customer service representative to work on-site at our Binghamton office along with additional office staff.

 

- Manage incoming phone calls and online service requests. 

- Schedule, dispatch and manage service requests.

- Organize and maintain on call rotation schedule.

- Identify and assess customers’ needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid and complete information.

- Meet personal/customer service team sales targets and call handling quotas.

- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents.

- Assist in onboarding new hires.

- Follow communication procedures, guidelines and policies.

- Go the extra mile to engage customers and care.

- Additional responsibilities based on need/demand, training provided.

 

We offer paid time off, insurance and retirement plans.

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Fill out our job application form here to get the ball rolling or email us your resume at contactus@bodekinc.com